The Impact of COVID-19 and Our Offices

Clinic Update

May 19, 2020

We are excited to announce that we are able to offer in-person appointments starting the week of May 19, 2020. Those of you who are currently receiving telehealth virtual care can continue to do so or transition to in-person appointments. Telehealth services, or virtual care will continue for your convenience and comfort!

We believe that the health and safety of our patients, team members and community is of the utmost importance. We will always put their best interest first. Having said that we have taken all necessary precautions to make sure everyone stays safe and healthy when the clinic re-opens under enhanced protocols and procedures.

You will be sent a Self-Assessment Tool that you will need to complete 24 hours prior to your appointment to screen for any signs and symptoms of COVID-19.

When you arrive for your appointment you will notice changes to the waiting room and reception area to allow for physical distancing. There will be the appropriate alcohol- based hand rub to sanitize your hands or alternatively soap and water to wash your hands.

Your Dr. and/or therapist will conduct a point-of-care risk assessment and proceed with your treatment with the appropriate personal protective equipment (PPE) as indicated or desired for your comfort level.

You can rest assured that we have taken all of the public health, environmental, administrative and personal measures to ensure our clinic is safe for all of us. Let’s stay healthy, be kind and remember that physical distancing, hand-washing and proper cleaning are our best protection!

Please feel free to contact the office to schedule an appointment. We are always taking new patients as well.

May 11, 2020

Dear Patients,

On May 6, 2020 Premier John Horgan unveiled BC’s Restart Plan. What that means for you is that medically related services such as chiropractic, physiotherapy, registered massage therapy, athletic therapy and active rehabilitation will commence under enhanced protocols in mid-May and onwards. Unfortunately, we do not have an exact date for you as we write this update. You can rest assured that the team at Performance Health Group is busy planning and preparing for our safe return to practice.

We believe that the health and safety of our patients, team members and community is of the utmost importance. We will always put their best interest first. Having said that we will be taking all necessary precautions to make sure everyone stays safe and healthy when the clinic re-opens.

In addition, to facilitate on-going care of patients in a manner that does not risk further spread of COVID-19 we are still providing online/virtual appointments for Chiropractic, Physiotherapy and Active Rehabilitation.

We look forward to seeing you again!

Yours in health,

Performance Health Group

April 1, 2020

Dear Patients,

We are writing to share an update on the evolving landscape of COVID-19 and its impact on your ongoing treatment at Performance Health Group as well as some trusted resources from the British Columbia Centre for Disease Control (BCCDC) to help you navigate through it all.

Since the announcement of our closure we have continued to watch and carefully monitor the situation around COVID-19. The patient is the centre of all our attention. We believe that the health and safety of our patients, team members and community is of the utmost importance. We will always put their best interest first.

As you are aware due to the intimate nature of our practices, we made the difficult decision to temporarily close our clinics effective March 19, 2020. Although we had optimistically hoped that we would start seeing patients on April 2, 2020, we regret to inform you that we will remain closed for an additional two weeks. We will be monitoring and re-assessing the situation daily and hope to resume seeing patients again on Monday, April 20, 2020.

We will begin calling all patients who have appointments scheduled over the next two weeks to inform them of the closure and give them the opportunity to reschedule. If you would prefer to cancel or rebook via email, please contact us at:

langley@performancehealthgroup.ca for our Langley location.

surrey@performancehealthgroup.ca for our Surrey location.

vancouver@performancehealthgroup.ca for our Vancouver location.

This was an extremely difficult decision when we began on this journey but we feel it is paramount that we continue with this and other preventative measures. We are including links to some very informative and useful posters revolving around preventative measures that were created by the BCCDC regarding hand washing, physical distancing, and self isolation dos and donts if you have arrived in B.C. from outside Canada or are contacts of a confirmed case, meaning they have been or could have been exposed to the virus but do not have symptoms.

If you have COVID-19, or think you might have it, use the BC COVID-19 Self-Assessment Tool to help determine if you need further assessment or testing for COVID-19.  You can complete this assessment for yourself, or on behalf of someone else, if they are unable to.

We are excited to inform you that to facilitate on-going care of patients in a manner that does not risk further spread of COVID-19 Performance Health Group will be providing online/virtual  services for Chiropractic, Physiotherapy and Active Rehabilitation. We will provide further information in a separate update to follow.

We appreciate your patience and understanding as we navigate through these uncertain times together.

“Everything great worth doing has always been done by a team working together.”

Yours in health,

Performance Health Group

March 19th, 2020

Dear Patients,

We are writing to share an update on how we will be addressing COVID-19 at Performance Health Group.

We have been watching the situation unfold and carefully considering our options. Protecting the health and safety of our patients, team members, and community is of the utmost importance.

Considering the intimate nature of our practices, we have made the difficult decision to temporarily close our clinics for a two-week period starting Thursday, March 19, 2020. We will be monitoring and re-assessing the situation daily and hope to start seeing patients again on Thursday, April 2, 2020.

We will begin calling all patients who have appointments scheduled over the next two weeks to inform them of the closure and give them the opportunity to reschedule. If you would prefer to cancel or rebook via email, please contact us at:

langley@performancehealthgroup.ca for our Langley location.

surrey@performancehealthgroup.ca for our Surrey location.

vancouver@performancehealthgroup.ca for our Vancouver location.

We are choosing to proceed with this closure as a precautionary measure in response to the updates from the B.C. CDC, Public Health Agency of Canada, Ministry of Health and the World Health Organization.

We appreciate your patience and understanding as we navigate through these uncertain times.

Yours in health,
The team at Performance Health Group

WE HAVE A VISION

to be the leading patient-centered group of clinics, providing the highest quality of integrated health care throughout all of Canada.

Performance Health Group is a multi-disciplinary clinic, located in Vancouver, Surrey and Langley. We are raising the bar in musculoskeletal health care with our innovative approach to treatment and rehabilitation.

We are on a mission to redefine health care with a patient-centered approach. We are committed to making a difference.

Greater Vancouver's Leading Clinic.

Serving You In 3 Locations.

Client Love

  • F.M.
    I was pleasantly surprised by the sense of community, the warmth, and friendliness at the clinic when I came for my first visit. I’m now hooked! Addicted!
  • Jenny S.
    They work together as a team. I have so much trust in the whole set-up they have in place. The Doctor works with me and my comfort zone instead of doing what they want to do. They look at you as a whole person and are sensitive to you and who you are.
  • Jeff G.
    They are professional and consistent. They take their time to ask the right questions to see what's the root problem. It's the best service I've ever had. In my opinion, they're the best in the industry.
  • Patrick and Scarlet M.
    Performance Health Group’s Active Release Techniques® saved our dance career. Otherwise we would have spent another competition watching from the stands. Instead, we were able to enter and win the US Salsa Open in July 2013. Since then, we have become 3x Canadian salsa champions, multi-time world medalists, and Scarlet herself a world champion. Thank you just doesn't cut it!
  • Robert S.
    I really like the office and their attitude. I'm very familiar with Chiro clinics because I used to consult them. I know when I've found a good one.
  • Sherry R.
    All around health care - not just about the thing you have an issue with. They're accommodating, positive, they FIX YOU. I tell them my story and my experience. I'm walking proof that what they did WORKS.
  • Gabriela E.
    Just go there! You'll be very well taken care of and healed. They're pleasant, competent, friendly.
  • Sherry M.
    They are professional and have a genuine interest in the client's well-being.
  • Jenny S.
    A team of healthcare professionals that look at your health needs holistically and are there to provide any assistance possible. ** I LOVE going there and I love the results I get from there. Completely trustable. I'm lucky that I landed on the right place. I talk about them to everyone, all the time.
  • JoAnn P.
    It's a great place. The people I've met there are reliably helpful. Very welcoming and non-dismissing to older people and that's very important to me.”
  • Braden C.
    Active Release Techniques® was new to me and I didn’t know it would be so effective. In less than a month, I increased mobility and range of motion, and the pain was almost gone permanently. I would recommend it to anyone!
  • Ursula C.
    I’ve loved the clinic from my first visit. This experience has been better than any other and I recommend that anyone suffering with headaches get chiropractic care at Performance Health Group. It is great and the only way to go.
  • Pam S.
    The doctor had recommended that I rest, stay off my feet and ‘no exercise’. I was not prepared to put my life ‘on hold’! In a very short time being treated with Active Release Techniques®, Physiotherapy modalities, ice and gentle adjustments, I was able to resume my regular activities and now am free from pain and restriction.
  • Sherry R.
    My experience starts as I walk through the door. They are caring and the service is amazing. They go above and beyond. It’s not just a Chiro visit. I feel part of the family.
  • Lynn T.
    I have felt very comfortable from my very first visit. I find the practitioners to be personable and professional in their approach to my total wellness. They always provide time to listen to my injuries or complaints and addresses each with lots of explanation.
  • Mrs. E.M.H
    It seems like I have been suffering from leg pain for 20 years. I tried everything! After several treatments, the pain in my left thigh is almost completely gone. I am very grateful to Performance Health Group for their healing powers.
  • Andrea
    I had never had Active Release Techniques® (ART) before and was very pleasantly surprised with the results. I went to three or four sessions over two weeks and my symptoms virtually disappeared. ART is truly amazing; it really works!
  • Sean R.L.
    After a total of four visits, along with a steady effort on the exercises, I am able to get out and push hard on the bike without coming home in pain. Now, that’s really good!
  • Rossano G.
    I have been a member of the Italian National Rowing Team for 23 years, participating in 6 Olympic Games. In the last 10 years of my career I came to know the benefits of Chiropractic care, discovering the efficacy of these treatments allowing me to train at a high level resolving and/or preventing musculoskeletal injuries.
  • Jillian W.
    Performance Health Group's massage therapists are absolutely fantastic! I've been consistently going for the last year. They are warm, down to earth and can rock out a great therapeutic massage.
  • Peter B.
    The registered massage therapists at Performance Health Group helped me to stay injury free and to run the Vancouver Marathon fast enough to qualify for Boston; a goal which I thought was out of reach. Thanks for everything!
  • Simone Raineri
    Chiropractic has helped me improve my athletic performance because it has allowed me to train harder and in perfect balance, maximizing my potential.
  • Paul McCallum
    As a Kicker with the BC lions for 21 CFL seasons I have been coming to Performance Health Group for 20 years and there is a reason for it. They are very good at what they do and they care! They are always learning and finding the latest techniques to help you. I don't know if I would have played that long if I was not seeing them.
  • Laurie Harding
    For the last 10 years Dr Rob and his team at PHG has helped me to train, recover from injury and avoid surgery. I was originally referred by friends when I was waiting to be referred for surgery on a repetitive strain injury. They convinced me to give Dr. Rob a try to see if he could help. I was skeptical that a chiropractor could help the problem. After a few treatments, my shoulder was feeling much better and the surgery was never scheduled. Laurie Harding
  • Solomon Elimimian
    Dr Nielsen and the PHG team has played an important part in keeping me healthy and on the field. Prior to seeing Rob I had been dealing with hamstring issues, his Active Release Techniques® and treatment approach has allowed me to stay healthy. I appreciate the work Rob and the PHG team do in order to keep my body feeling great allowing me to perform at a top level.