FAQs


Do I need a referral from an MD to visit a Chiropractor at Performance Health Group?

Chiropractors are legislated as primary contact health professionals in every province in Canada. This means that patients can consult them directly. However, Chiropractors often work closely with medical doctors, many of whom refer to Chiropractors when they believe Chiropractic treatment will help alleviate a patient’s condition. Similarly, Chiropractors frequently refer to medical doctors when necessary.

What do I need to bring with me on the first visit?

Please bring your completed intake forms, any x-ray, MRI, ultrasound reports related to your condition as well as a t-shirt and shorts depending on the chief complaint area.

How far in advance should I book an appointment?

Appointments should be booked as soon as possible enabling us to schedule you at a convenient time.

Do all Chiropractors at Performance Health Group take new patients? If so, who should I ask to see?

When you make an appointment, you can request to see any of the practitioners available. Our front desk team will help you to see the appropriate practitioner, i.e. Chiropractor, Massage Therapist, etc.

What is the length of a Chiropractic appointment?

The initial consultation is approximately 30-45 minutes in which you can expect a detailed history and examination.

Subsequent visits vary in length, depending on your condition and your practitioner’s assessment. They vary in length from 10-15 minutes to 25-30 minutes.

New Assessments are 30 minutes in length and these are for existing patients presenting with a new complaint or those that have not been to the office in over a year.

What are the fees for the treatments?

These vary depending on your age and other factors. Our front desk team will be able to explain your particular fee structure.

What financial coverage is available to cover the cost of clinic services?

Consult your extended health care plan which will provide you this information as it varies with each provider. For MSP beneficiaries receiving premium assistance, MSP contributes $23 per visit for a combined annual limit of 10 visits each calendar year for the following services: Acupuncture, Chiropractic, Massage Therapy, Naturopathy, Physical Therapy and Non-Surgical Podiatry.

Do the Chiropractors at Performance Health Group accept ICBC claims?

Yes, we do participate in the ICBC Chiropractic treatment program. The advantage of this program is that patients can start the chiropractic treatment as soon as they are assigned an ICBC claim number and as long as they have not seen any other chiropractors for their claimed injuries all chiropractic fees are covered and pre-approved.

Do the Chiropractors at Performance Health Group accept WorkSafeBC claims?

Yes, WorksafeBC pays the chiropractor directly. All you need to do is make a WorkSafeBC claim with your employer and provide your claim number to your chiropractor. After that, all chiropractic fees are covered and you’re pre-approved up to 8 weeks.

Do I need x-rays?

X-rays may be recommended for persons whose condition is chronic and when trauma is involved following a motor vehicle accident or work injury since they increase your practitioner’s ability to help you in your care.

Your practitioner will determine whether x-rays are necessary and refer you to your MD as needed.


Do I need a referral from an MD to visit a Massage Therapist at Performance Health Group?

No. Patients can consult them directly. However, massage therapists often work closely with Medical Doctors, Chiropractors and Physical Therapists many of whom refer to Massage Therapists when they believe Massage Therapy will help alleviate a patient’s condition.

What do I need to bring with me on the first visit?

Please bring your completed intake forms, any x-ray, MRI, ultrasound reports related to your condition.

How far in advance should I book an appointment?

Appointments should be booked as soon as possible enabling us to schedule you at a convenient time.

What is the length of a Massage Therapy session?

Massage appointments range from 30 to 90 minutes. Your Massage Therapist will recommend an appropriate time based on your condition.

What are the fees for the treatments?

These vary depending on your age and other factors. Our front desk team will be able to explain your particular fee structure.

What financial coverage is available to cover the cost of clinic services?

Consult your extended health care plan which will provide you this information as it varies with each provider. For MSP beneficiaries receiving premium assistance, MSP contributes $23 per visit for a combined annual limit of 10 visits each calendar year for the following services: Acupuncture, Chiropractic, Massage Therapy, Naturopathy, Physical Therapy and Non-Surgical Podiatry.

Do I need x-rays?

X-rays may be recommended for persons whose condition is chronic and when trauma is involved following a motor vehicle accident or work injury since they increase your practitioner’s ability to help you in your care. Your practitioner will determine whether x-rays are necessary and refer you to your MD as needed.


Do I need a referral from an MD to visit a Physiotherapy at Performance Health Group?

No. Physiotherapists are university trained medical professionals and primary care practitioners. This means that you have direct access to physiotherapy without a doctor’s referral. Some private insurance companies require a doctor’s referral before providing extended coverage however each one is different so it is best to check your personal plan.
For WCB and ICBC claims, a doctor’s referral is required in some specific cases prior to commencing treatment.

What do I need to bring with me on the first visit?

Completed intake forms (if you have them)
Medical reports (x-ray, MRI, ultrasound reports) related to your condition
Care card number
WCB Patients- Claim #, Care card, case manager’s name and number
ICBC Patients- Claim #, Care card, adjuster’s name and number
Bring a t-shirt and shorts depending on the chief complaint area.

Bring Shoes/Orthotics – If you have a lower extremity injury related to a sport it may be helpful for you to bring whatever shoes (including Orthotics) you use to participate in that sport.

How many appointments would I need and how far ahead should I book the appointments?

This varies from patient to patient depending on the scope of your injury. At your first session your physiotherapist will assess the problem and will discuss a treatment plan with you. Your progress will depend on a variety of factors and your physiotherapist will communicate with you along the way to make sure you are comfortable with the plan.

Appointments should be booked as soon as possible enabling us to schedule you at a convenient time.

What is the length of a Physiotherapy appointment?

Please arrive 10 minutes early to fill out a New Patient Form and complete payment.
The initial consultation is approximately 40 minutes in which you can expect a detailed history and examination. Subsequent visits vary in length, depending on your condition, they vary in length from 20-30 minutes.

New Assessments are 30 minutes in length and these are for existing patients presenting with a new complaint or those that have not been to the office in over 3 months.

What are the fees for the treatments?

These vary depending on your coverage, claims and other factors. Our front desk team will be able to explain your particular fee structure.

What financial coverage is available to cover the cost of clinic services?

Consult your extended health care plan which will provide you this information as it varies with each provider. However, most companies provide 80-100% coverage, so the difference will be paid by the patient at the time of appointment.

For MSP beneficiaries receiving premium assistance, MSP contributes $23 per visit for a combined annual limit of 10 visits each calendar year for the following services: Acupuncture, Chiropractic, Massage Therapy, Naturopathy, Physical Therapy and Non-Surgical Podiatry.

Do the Physiotherapists at Performance Health Group accept ICBC claims?

Yes, we do participate in the ICBC physiotherapy treatment program. The advantage of this program is that patients can start the physiotherapy treatment as soon as they are assigned an ICBC claim number. ICBC covers a total of 20 visits of physiotherapy as well as active rehab program.

Do the Physiotherapists at Performance Health Group accept WorkSafeBC claims?

Yes, WorkSafeBC pays the physiotherapy directly. All you need to do is make a WorkSafeBC claim with your employer and provide your claim number to your physiotherapist. After that, all physiotherapy fees are covered and you’re pre-approved up to 6-8 weeks depending on the injury.